REFUNDS &
RETURNS.
We want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us so we can help.
KNOW
YOUR RIGHTS.
Our return policy is designed to make the process clear and straightforward while respecting your applicable consumer rights.
You may have
14 days to return.
If you are a consumer purchasing from Sashalie online within the European Union, you generally have the right to withdraw from your purchase within 14 calendar days without giving a reason.
For products, the 14-day period begins on the day you, or a person you have designated, receives the goods.
To exercise your right of withdrawal, please contact us within the applicable 14-day period. After notifying us, you must return the goods without undue delay and generally no later than 14 days after notifying us of your decision to withdraw.
Please return items
in good condition.
Returned products should be:
- Unused and in their original condition;
- Returned with their original packaging, where reasonably possible;
- Complete with all accessories, tags and accompanying materials; and
- Protected appropriately during return shipping.
You may handle and inspect the product only to the extent necessary to establish its nature, characteristics and functioning.
If the value of a product has been reduced because it was handled beyond what is reasonably necessary for inspection, we may be entitled to deduct the corresponding loss in value where permitted by law.
BEAUTY NEEDS
EXTRA CARE.
Some products may have
specific return conditions.
Certain products may not be eligible for return once they have been unsealed or opened where a legal exception applies.
This may include cosmetics, skincare, makeup, eyelashes, hair products and other hygiene-sensitive products.
Where a product is eligible for return, sealed products should remain sealed and unused.
These conditions do not affect your statutory rights where a product is defective, damaged or does not conform to the applicable legal requirements.
MADE FOR YOU.
UNIQUELY YOURS.
Products made to your specifications or clearly personalised for you may be excluded from the statutory right of withdrawal where permitted by applicable law.
Where this applies, the relevant information will be indicated before you place your order.
This applies only where the law permits an exclusion from the statutory right of withdrawal.
A SALE PRICE
DOESN'T REMOVE YOUR RIGHTS.
Products purchased during a sale or promotional offer may still be eligible for return where a statutory right of withdrawal applies.
Promotional pricing does not remove or limit any mandatory consumer rights that apply to your purchase.
Nothing in this policy is intended to limit rights that cannot legally be excluded.
RETURNS,
REFUNDS & SUPPORT.
Everything you need to know about faulty items, return costs, refunds, exchanges and how to contact Sashalie.
Something isn't right?
Please contact us as soon as possible if your item arrives damaged, defective, faulty or incorrect.
Please include your order number, a description of the issue and photographs of the product and packaging where relevant.
We will assess the issue and, where applicable, provide an appropriate remedy such as repair, replacement, price reduction or refund in accordance with your statutory rights.
Defective or non-conforming goods remain subject to applicable legal guarantee rights.
Understanding return costs.
For a change of mind or statutory withdrawal, you generally pay the direct cost of returning the goods unless Sashalie has agreed otherwise or applicable law requires otherwise.
Where an item is faulty, damaged, incorrect or does not conform to applicable requirements, Sashalie will handle return costs in accordance with your applicable legal rights.
Your refund, clearly explained.
Once you validly withdraw from your purchase, we will refund payments received in accordance with applicable law.
This generally includes the standard delivery cost you selected. Additional costs resulting from choosing a more expensive delivery option are generally not refunded.
Where permitted by law, we may withhold the refund until we receive the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.
Refunds are normally made using the same payment method used for the original transaction, unless otherwise agreed.
Need a different item?
If you would like a different size, colour or product, please contact us and we will let you know what options are available.
If an exchange is not available, you may return the original item where applicable under your rights and place a new order for the replacement product.
Start your return.
Contact us through the Contact page on Sashalie.com and provide the following information:
- Order number
- Name
- Email address
- Product(s) you wish to return
- Reason for return
We will provide the relevant return instructions. Please do not send products back unless appropriate instructions have been provided.
Your legal rights come first.
Nothing in this policy is intended to exclude, restrict or replace any mandatory Belgian or European consumer rights that apply to your purchase.
Where mandatory consumer protection law provides you with more favourable rights, those rights will prevail.
We're here to help.
If you have questions about a return, refund, exchange or your consumer rights, please contact Sashalie through the Contact page on our website.
NEED HELP WITH
YOUR RETURN?
If you have any questions about your return, refund or exchange, our team is here to help. Get in touch and we'll be happy to assist.
